CallSense

Intelligence from every customer conversation.

CallSense analyzes every sales and service call to identify missed opportunities, behavioral gaps, and follow-up failures.

CallSense team analyzing customer conversations

What you see with CallSense

  • High-intent conversations that need follow-up
  • Calls where revenue was missed
  • Gaps in agent behavior and scripts
  • Clear visibility across locations

Calls are your biggest source of truth

Most teams don't know what's actually happening on the phones. CallSense turns those conversations into usable insight so you can fix the real problems fast.

How CallSense works

  • Analyzes every sales and service call
  • Flags missed opportunities and high-intent leads
  • Highlights performance and training gaps
  • Tracks improvements over time

Use CallSense your way

Layer CallSense on top of your existing team, pair it with VoiceDrop, or use both for maximum impact.

Operations team collaborating on call workflows

From insight to action

We don't just show you what's broken. We help you fix it through process changes, training, and optional execution support.

Coaching session using call performance insights Learn About VoiceDrop

CallSense pricing

Choose the level of intelligence and coaching that matches your operation.

Essential Insights

$699 MONTH

AI with Industry Knowledge

With industry-specific intelligence, CallSense learns how your business and calls actually run—what's working, what's costing you, and how to fix it with a monthly insights report and actionable intelligence.

What's Included:
  • AI analysis of up to 1,000 calls/month
  • Missed deals, failed hand-offs, team performance, and friction points flagged
  • Clear, actionable recommendations on how to improve call outcomes
Add-Ons:
  • +500 additional calls: $250
  • Weekly reporting upgrade: $1,749/month
  • Custom CRM or phone system integrations available

Tailored Intelligence

$999 MONTH

AI Tuned to Your Company

CallSense knows your industry and it learns your company—your process, your playbook, your blind spots. That means personalized insights, recommendations, and a competitive edge no one else gets.

What's Included:
  • Everything in Essential level
  • AI tuned to your company's calls, process, and terms
  • Custom recommendations that reflect how you work
  • Tracks performance shifts across teams, reps, or locations
Add-Ons:
  • +500 additional calls: $250
  • Weekly reporting upgrade: $2,499/month
  • Custom CRM or phone system integrations available

Guided Impact

$1499 MONTH

AI + Human Training

Everything we offer in Tailored plus hands-on, human-led training unique to each team member matched to their personality profile. AI connects insights to each person, making it easier to coach, fix, and improve.

What's Included:
  • Everything in Tailored level
  • Monthly coaching sessions with industry experts
  • Personality-based training delivery for each advisor
  • AI insights paired with individual learning styles and tracked progress
Add-Ons:
  • +500 additional calls: $250
  • Weekly reporting upgrade: $3,749/month
  • Custom CRM or phone system integrations available

CallSense testimonials

Clear insight and measurable performance gains.

We finally see the real service experience, and have proof to make the changes we've been chasing for years.

Automotive, Service GM

We paid $13,000 for five days of coaching. You delivered in three days for a fraction of that — you had more depth and blew it away.

HVAC Company, GM

We spend a lot on training field techs. This is the first tool that lets our frontline team own their craft on the phones.

HVAC Company, Owner & GM

It's like turning the lights on. Now we can see what's really happening in our calls and with our customers.

HVAC Company Owner

CallSense gives us a clear way to track frontline growth and tie pay to performance.

Construction Company President

See every conversation clearly

Turn call data into better performance and recovered revenue.

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